U

Visitor

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1 Message

Monday, June 16th, 2025 12:49 AM

Xfinity service

Xfinity service. I need to cancel my internet account because I moved somewhere without xfinity. Thank you 

Official Employee

 • 

225 Messages

2 days ago

Good evening user_abwjlt. We will certainly be sorry to see you go, but I am happy to assist you. I will need some additional information. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

 

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