1 Message
Xfinity service
I would not recommend this company to anyone in or with family in the military. They refuse to wave the early termination of “the contract”. A contract I’ve never seen or signed. My father got military orders to move and therefore I had to cancel the internet services. Upon my first call they tried setting me up with a new plan and disregarded the fact that I needed it canceled. Once I spoke to the supervisor though yes she was very kind she stated that because of “the contract” there was nothing she could do. Even though I had no choice but to cancel the plan due to moving orders. They are not understanding nor accommodating. I will never use or recommend this company to anyone but specifically those in the military. With other internet services we have never had this issue. These other services have always been very understanding with the unknowing way of the military. Xfinity is quite the opposite. I can not reiterate enough how much I do not recommend this company. For the sake of those who help fight for our country they won’t break their ridiculous never seen before sacred contract. My frustration and disappointment goes beyond words but please do not be fooled by their lower prices. This is a company that doesn’t even help out those who have fought for our freedom.
Again
Expert
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31.4K Messages
27 days ago
@user_qrc32h they are wrong!
If you are under a contract and you need to cancel service, you may be subject to an early termination fee (ETF).
If you move to a Comcast serviceable area, and transfer service, you are not charged.
If you move to a Comcast serviceable area, and do not sign up for service, then the ETF would apply.
If you move to a non-Comcast serviceable area, then the ETF does apply.
If it is an active duty military deployment, then the ETF will be waived when you send documentation.
If the account holder is deceased, the ETF will be waived upon receiving a death certificate or obituary.
If you downgrade service, then the ETF will not apply.
If you have a Double/Triple Play and remove all but one service, then the ETF will not apply.
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XfinityJustinC
Official Employee
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1.1K Messages
26 days ago
Hello, @user_qrc32h thank you for taking time to create a post. I'm sorry to hear of the frustration with the early termination fee concern. We do waive early termination fees for active military members who are subject to move on a military transfer. From experience, I've seen that transfer documentation may be needed at times. I'd definitely like to investigate this further, and since I'll need to gather some information to locate the account and we don't want that in our public conversation. When you have time, please send a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name
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