Visitor
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6 Messages
Xfinity Service under constant outage. Can't rely on the service and am not allowed to talk to Agent because I'm in outage! ???
I have been under an outage for over 1 month and my service is so unreliable I can no longer run by business from it. I cannot contact support because I am always under and outage. No one has contacted me. Worst yet my phone is disconnected saying "Agents can not help you while you are in an outage!".
EG
Expert
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116.7K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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user_q00mqm
Visitor
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1 Message
3 hours ago
We've been having the same issue, and apparently you only get 2 outage credits even though we've been had 5 more since February. It's been apparent enough that T-Mobile has been going door to door offering the same speeds without outages. If Xfinity would either give credits for every outage or not have them at all I'd say that T-Mobile wouldn't have much of an argument, but with Xfinity refusing to have CS reps talk to people I'm thinking of switching soon.
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XfinityJosephA
Official Employee
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2.2K Messages
2 hours ago
Hello, @user_gmnnma thanks for your post. If there is a confirmed service interruption, we'll always need to allow our techs to upgrade the network and restore service. When service is back online are you experiencing a connection issue? It can be tricky to use the automated system during an interruption if you're asking for tech support. But we can take the right steps to help if there's an additional issue. How is your service working at the moment?
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