Xfinity Service under constant outage. Can't rely on the service and am not allowed to talk to Agent because I'm in outage! ???

Thank you!  First time here.  Wish I didn't have to.  Paying $300/month  would like the service I pay for.

Thank you for your comments so I know I'm not crazy!  They send text messages after they have caused the outage.  No being able to get through to customer service for a month is maddening!  I'll look to T-Mobile.  I hope that this level of service allows for cancelation.

Hello, @user_q00mqm  did you receive a credit using this link? https://www.xfinity.com/support/status

We don't have a credit limit if service is confirmed down, so we may need to work in a direct message and take a closer look at your account. Credits are calculated by the cost of your plan and how many days service was down. Are you able to let us know if the link shared is what's saying you've reached a credit limit? Or was that communicated with an agent?

It goes in and out continuously since the beginning February.  I have not been able to depend on service from 12 PM -2 PM for a month.  This has made work for home impossible.  What is going on that takes over 1 month?  I am an engineer and know techs need time but this is ridiculous and my only contact is a phone number that disconnects and says its too bad!  I am currently getting 4 MB download speeds.

@user_q00mqm it actually sounds like there's something specific to your location to fix. Especially if you're seeing an intermittent connection with no confirm interruption. We'll have to take a closer look at your account to assist you further. Please send us a direct message when you have a chance.

You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." 

In this month you are the first human I have interacted with.  I want to see what can be done about a credit but equally important is to get the service right.  Why is it failing mid day, every day?  How do I get to have someone check what is wrong?  I can't call in when its down.  What should I do?

Hi @user_gmnnma, I'd be more than happy to look into this ongoing service interruption further.

Please send a direct message including your full name and service address, and we can get started anytime.

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

I followed these steps.  This is crazy that I can't just call!  I have been a small business owner for 37 years.  I would be out of business if my customers were given this level of service.

Thanks for reaching out!  I hope someone tries to figure out what is going on!