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Xfinity service tech telling me that they don't install the outdoor junction box
So, I am own a property in Winchester, VA. When the 8 townhomes were built, I had a service tech come out and survey the property, he told me all the wires are above ground and once construction is complete they will come and add the junction box. But, now that the construction is complete and the tenants are requesting service, they are telling me that the construction company or the electricians should be the ones adding a junction box to the property and they cannot do anything until that is done. I have tried putting in a ticket to Xfinity, but they are unsure when they will be able to come out there. I just want to ask whether it is the job of the construction company or Xfinity to put in the outside junction box?
XfinityThomasA
Official Employee
•
2.4K Messages
2 years ago
Hello, @user_acc09e! We very much appricate your choice in service providers and the oppurtunity to take a closer look at your service address together. We'll gain a better understanding about where we are in the construction process and iron out any questions regarding the point of demarcation. Can you please send a direct chat message with your full name and complete service address to “Xfinity Support”? To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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