Visitor
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1 Message
Xfinity service quality decline
Every year I am with Xfinity, the quality of service notably drops and yet every year, I am charged a higher fee for the same deteriorating plan. Someone please explain this to me...because it feels like a complete rip off to me...
EG
Expert
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116.7K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityCarolyn
Official Employee
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77 Messages
1 hour ago
@user_tlmexz Thanks for reaching out to us regarding your service. I do apologize for any inconvenience this may have caused you. I would be more than happy to assist you today. To further assist, I would need to access and verify your account.
To send a "Direct Message" to Xfinity Support: Go to xfinityforums.com
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing, a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
Xfinity Community Forum
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