Xfinity Service Past Due

Question

Hi there. I am trying to get a little more time on my past due bill of approx $39.00. I am an active Gold Member with a little billing issue. I am in my 10th month of a 12 month installment plan, and have not missed a payment. The system isn't letting me make an arrangement, but I just need some more days so I wont get disconnected.

XfinityAmandaB · Answer

user_poe1xm Thank you so much for stopping in for help with your payment arrangement options. We do understand needing a little more time and appreciate you reaching out. Since payment arrangements require a payment to be set up, we are not able to assist with any arrangement directly to help ensure your payment information stays secure. We would walk you through the options available with the Xfinity Assistant or Xfinity My Account app.

As much as I would like to say we can always get an extension for a customer, there are some things that would make an account not eligible. Most of the time this is a past arrangement being set up and not being made. That does prevent any new arrangements from being set back up until the account is current. Once your account is current again, then your eligibility would reset.

XfinityRichard · Answer

Hi there, thank you for reaching out. I do apologize. Our system will restrict modifying or adding new payment arrangements when there is already an active past-due repayment or installment plan on the account. This is a system limitation designed to prevent overlapping payment agreements. Once the current arrangement is completed or otherwise resolved, additional payment options may become available. 😊

Customer Service

user_poe1xm

Xfinity Service Past Due

XfinityAmandaB

XfinityRichard

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