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user_bfosindacloud
1st Topic

Visitor

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1 Message

Friday, October 24th, 2025

XFinity Service Outage Details

Good day,

May I request assistance with verifying service outage start and end times for [Edited: "Personal Information"], at [Edited: "Personal Information"]?

I need details to submit to my employer to excuse my downtime from work on Oct 24th, 2025.

Let me know if you can help with this please.

Thank you in advance,

Brannon [Edited: "Personal Information"]

Question

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Updated 

5 hours ago

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XfinityAngie

Official Employee

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2.1K Messages

5 hours ago

 

user_bfosindacloud, Hello, and thanks for reaching out to Xfinity Support. You can check your Xfinity App for any information concerning service outages. If you need more help, 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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