Xfinity Service Out on XMas Eve since 11am, 9 hours and counting, NO COMMUNICATION

I really do not anticipate this post to resolve anything or fix any problem other than allowing me to vent my frustration (and yes, I am VERY frustrated and pretty angry at the moment).  I certainly cannot get any answers from Xfinity's AI Support.  At approximately 11am this morning (Xmas Eve), all of my Xfinity services went completely out.  I received a text notification from Xfinity at 12:35pm stating "we are working to resolve the issue by approximately 12/24/2025 03:35 PM".  I received a second text notification from Xfinity at 14:17 stating the same information, that the issue would be resolved by approximately 3:35pm.  Since then, I have received nothing.  I've gone to the site numerous times to see an outage "map" that simply tells me that they are aware of, and working on, the issue and that they will notify me when it has been resolved (uh, I am pretty sure I'll know when it is). I even signed up for text updates, multiple times, yet have received ZERO updates.  We pay a pretty hefty price for these services and this is the type of customer service that we receive?  

Speaking of price, this brings me to my next topic; their pricing, particularly in regards to existing customers.  I have been an Xfinity Customer at various locations (when I was previously in an apartment, when I owned a home, and now in my current apartment) for YEARS.  Their service has always been pretty reliable with very few outages.  Only within the last year have I noticed an increase in outages, in their frequency and their duration.  This one is probably their worst, both in it's duration and Xfinity's total lack of communication as to when it is anticipated to be resolved.  Anyway, when I moved into my current apartment, I was given a "package deal" of just about all services for $99/mo.  Fast forward about 5/6 years, and the pricing exceeded $200/mo. At that point I was able to cancel my services, but ultimately decided to go to a "bare bones" service of basic internet (with Peacock plus or something added) for $99/mo.  Yes, ironically, the same cost that I had previously been paying for the "larger" package.  I see all of the commercials advertising low entry prices set for XX years for NEW customers.  Xfinity is great at providing deals for NEW customers, but have nothing set up to help existing customers combat the increased cost of living.  The Xfinity reps have told me that they have nothing in their arsenal that they can use to lower costs for an existing customer except for trimming services.  So, NEW customers are #1 to them while long term, loyal customers are, let's just say (to be kind), not as important.

Now, if I was completely without TV, Internet, Streaming, Home Phone, etc., since 11am this morning, I would be LIVID, especially since we are entertaining friends and family this evening.  Fortunately, I have been considering switching over to T-Mobile Home Internet for a while and have had their router here for a while.  This situation gave me the impetus to finally set everything up, and fortunately it has been great thus far.  Perhaps this will be the kick in the tail that I have needed to switch providers all together.  

REALLY appreciate all of your help, communication and consideration that you take into account for our increased cost of living. 

Maybe for Christmas Xfinity will be able to provide the service to me that I pay for.