Visitor
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1 Message
Xfinity Service no longer active
Was playing on my computer and out of nowhere my internet shut off. Restarted my Modem and nothing. So i checked the app and it then tells me i no longer have service. I have no outstanding balance nor any missed phone calls or even any emails regarding this issue. tried talking to an agent but the stupid bot thinks it can help me. i finally get moving towards my issue with the bot and then it starts talking to me about issues with a Peacock subscription(which i do not have). i tried to manage my plan on Xfinity’s website but then it tells me i need to contact the account owner. how do i contact myself?? this is so messed up. i’ve had multiple different internet companies in the past, not one of them gave me a single problem except for internet speeds(happens with every service ever) but this is my first week with xfinity and this is not looking good.
XfinitySara
Official Employee
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1.7K Messages
2 years ago
Hey there, @user_9078a2! Thank you for bringing this concern to our attention. I'm sorry to hear about your service interruption, and I would love to help in any way that I can, of course. We appreciate you joining the Comcast family recently, and will definitely look into this for you! When you tried talking to an agent, was that over the phone, or have you also visited our Xfinity Assistant?
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user_c27577
1 Message
2 years ago
I have had the exact same thing happen. We had wifi until yesterday. Now it's gone. when I login to the app it says my account is no longer active. When I try to change my plan it tells me to contact the account owner, but I'm the account owner. I tried to get someone on the chat but nobody picks up. I tried to login on the computer and I couldn't activate the account either. This is infuriating! Somebody please tell me why my account is erased for no reason!
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