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Visitor

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3 Messages

Saturday, May 10th, 2025 3:44 AM

Xfinity service is bad! [Edit]

Every time I’m streaming a movie, no matter what app I’m on the Internet drops. I have to stop the movie. Unplugged the modem wait 10 minutes blah blah blah. I never had any of these issues with AT&T. Of course, every time I call Xfinity they tell me there’s nothing wrong with my Internet. You get zero help from the Customer Service. You get zero help from the automated assistant when they troubleshoo. And of course it’s never Xfinity’s problem. 

Official Employee

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127 Messages

9 days ago

Thank you for reaching out to us here on our Xfinity Community Forums @user_hw3i9q.

I'm sorry to hear about the problems you're having with your internet, I know I'd probably feel the same if every time I'm streaming I had to reboot my modem. Other than restarting your modem have you done any additional troubleshooting? You can also check out this list by one our experts: https://forums.xfinity.com/conversations/your-home-network/internet-troubleshooting-tips/602dae4ac5375f08cde52ea0.

Let me know if this helps.

Visitor

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3 Messages

@XfinityQuemekia​ yes I’ve called you guys a dozen times about the issue. You guys have sent a technician out twice. One technician told me (my verbiage might not be completely correct) but the issue was because the main feed was at the end of my street and I was the end of the splitter. So my Internet, strength is slower. The second technician told me that was not correct and then it was because my outside was wired incorrectly from the line. Which she proceeded to correct according to the information he gave me. Either way none of the above has solved the problem. When I try to stream on various apps, I usually get a prompt that says no Internet connection. I have to get up restart the modem and wait 10 minutes. And it happens just about every night. 

Official Employee

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1.3K Messages

 

user_hw3i9q Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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3 Messages

@XfinityQuemekia​ and here we are yet again! It is 12 o’clock at night. I’m streaming a movie and the [Edited: Language] Internet goes out. Every period single. Time. Xfinity service [Edited: Language]. There is no other provider in this neighborhood, but as soon as there is, I’m getting rid of Xfinity. I have yet to understand how xfinity service can be this bad! it is absolutely ridiculous. 

(edited)

Official Employee

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786 Messages

We would be happy to assist @user_hw3i9q Please send us a DM with your full name and address to Xfinity Support. 
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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