Visitor
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3 Messages
Xfinity service is bad! [Edit]
Every time I’m streaming a movie, no matter what app I’m on the Internet drops. I have to stop the movie. Unplugged the modem wait 10 minutes blah blah blah. I never had any of these issues with AT&T. Of course, every time I call Xfinity they tell me there’s nothing wrong with my Internet. You get zero help from the Customer Service. You get zero help from the automated assistant when they troubleshoo. And of course it’s never Xfinity’s problem.
XfinityQuemekia
Official Employee
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127 Messages
9 days ago
Thank you for reaching out to us here on our Xfinity Community Forums @user_hw3i9q.
I'm sorry to hear about the problems you're having with your internet, I know I'd probably feel the same if every time I'm streaming I had to reboot my modem. Other than restarting your modem have you done any additional troubleshooting? You can also check out this list by one our experts: https://forums.xfinity.com/conversations/your-home-network/internet-troubleshooting-tips/602dae4ac5375f08cde52ea0.
Let me know if this helps.
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