Xfinity Service Interruptions happening more often

@user_ef76vg Thanks for posting, and asking about credit for downtime. Credits can be applied to days that have a loss of service over 4 hours. We know it is vital to stay connected to your service or rely on it when working from home, and understand its important to get that time/value back. We do have an easy way to request a credit for a day that has such a loss of service. Check our guide on using the Status page and the link to request credits here https://www.xfinity.com/support/articles/check-service-outage. You can see what to expect in requesting an adjustment easily. It will be reviewed, and once approved you can expect to see it confirmed on the following statement. It's a great page to view status info, how to request an adjustment, or also troubleshoot the connection and request a technician if something is not resolved remotely.