Xfinity Service in Richmond, TX

I went to your website and just see a message:

Legacy TV, X1 TV, Internet, Voice, Internet TV outage detected

You may be experiencing issues with your Xfinity services due to severe weather in or around your area. Once the area is safe, our teams will begin to repair the network to restore services as soon as possible. Stay safe and we appreciate your understanding.

The map displays nothing.  Can you give an update on when services will be restored? 

@MHobie

Great question! We wouldn't have anything more specific that we would be able to provide to you since this is an area that's been affected by the weather, the ETA is listed as soon as possible. You can set up for text alerts through the website and via the Xfinity app to get notified of when the services will be restored

Affected by weather?  We've had internet here until this morning at around 8:15am CST.  We have had NO Bad weather on this side of Houston.  I think this may be an isolated incident of the neighborhood.  Other people in Lakes of Bella Terra have internet.  Some of us do not.  Might be someone cut a line around us? 

Internet just came back up!

I'm glad that you have had internet there until this morning and that your neighborhood has not been affected by the weather @MHobie, some of our customers have had extended periods of downtime due to the damage caused by the weather but I am sorry to hear that it's been down since 8:15 and understand how inconvenient that is. It could be a cute line affecting your neighborhood or the node feeding services to your area could have been damaged or needed work.

I was getting ready to offer to take a closer look when I saw that you posted that the internet just came back up, that's wonderful to hear! Are you able to reconnect to your network and confirm that everything seems to be working normally?