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user_mi86wy
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Visitor

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4 Messages

Sunday, May 18th, 2025 3:54 PM

Xfinity Service Change of Address

I am attempting to change my address through the website but the page does not load. 

I attempted to call, but the AI redirected me to the website, which does not load.

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Updated 

1 day ago

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XfinityBillie

Official Employee

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3.3K Messages

2 days ago

 

user_mi86wy Thank you for taking the time to reach out to us here on our Xfinity Forums! Just to clarify are you trying to update the billing address or are you planning on a move and need to set up a transfer for your services to be moved to a new home?

 

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user_mi86wy

Visitor

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4 Messages

@XfinityBillie​ 

hello, I need to set up a transfer of my services to a new home

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2 days ago

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XfinityKei

Official Employee

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1.5K Messages

Congrats on your move to your new home! @user_mi86wy I can help you with setting up your move! Can you please direct message me your first and last name along with your full service address so that I can assist!
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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user_mi86wy

Visitor

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4 Messages

I am unable to find the direct message icon. Could this be completed via email instead?

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2 days ago

0

Again

Expert

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31.6K Messages

@user_mi86wy​ 

You find the direct message icon in the upper right corner of the Forums' page.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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1 day ago

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user_mi86wy

Visitor

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4 Messages

2 days ago

hello, I need to set up a transfer of my services to a new home

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