1 Message
Xfinity service and Customer satisfaction
I’ve had xfinity for 4+ years and have ordered higher internet on their suggestion on a contract and still had to move my office space downstairs to stop dropping. I have had so many service calls I can’t even count how many times I’ve had to call and get someone to fix the issue after numerous reset, reset, reset, and reset and yet somehow the higher network still acts the same. The constant buffering to watch a movie or dropped service when I’m working. I’m the only one on a computer during the day so I should not drop and sometimes lose the work performed.
Yes I’m being critical which is not my norm, but you should provide your services you advertise on TV.
XfinityJeniece
Official Employee
•
3.3K Messages
7 months ago
Hey there, llpallett, thanks for reaching out through Xfinity Forums regarding your service issues. I am a big movie watcher and I work from home myself, so I know how frustrating it is to experience buffering while you are trying to watch or issues while at work! We want to get to the bottom of this issue for you once and for all to ensure you can enjoy your connection.
I would like to take a look at your signals on our end. If you can please send us Direct Message with your full name and your full address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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