U

Friday, September 20th, 2024 4:47 PM

Closed

Xfinity Service Access Box Cover Replacement

Hi, our Xfinity outdoor service box cover is missing, exposing the cable connectors to the weather.  How can we get a replacement?

Accepted Solution

Official Employee

 • 

1.7K Messages

8 months ago

 

user_ir8idh Happy Friday! Thank you for reaching out to our Community Forums Team for assistance with your box. Yes, we can get you a replacement cover. Can you please send a Direct Message with your name, and the full service address we will be working with today? 
 
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

forum icon

New to the Community?

Start Here