Visitor
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1 Message
Xfinity Service A Joke
For the past month my service is dropping 20-30x a day. Have had technicians out and replaced the box and modem and still issues. What is even worse than the service is customer service you call with an issue and rhey are trying to get you to add a cell phone to your account. XFINITY MY SEEVICE IS STILL TRASH AND STILL NOT WORKING CORRECTLY - BUT YOU ARE STILL TAKING MY FULL MONTHLY PAYMENTS CORRECTLY.
[Edited: "Solicitation"]
XfinityJon
Official Employee
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1.3K Messages
5 days ago
Good afternoon user_9yttra. I would be more than happy to take a look at your account, and to assist you further.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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