I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
Hey there ilse1935, thanks so much for reaching out here with these equipment questions on our Xfinity Forums! Was the email saying that your current device would no longer be supported? Our Xfinity My Device Info site is a great resource for finding compatible equipment options when using a personal modem.
I’m glad to hear your question was answered @ilse1935! Was the link we shared the answer or was this answered by one of our members from a different team through chat or over the phone? If this was resolved by another team, are you able to share the agent’s answer?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
Official Solution
ilse1935
New Poster
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5 Messages
56 minutes ago
Xfinity office just forwarded me a new modem, that is what the email meant.
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XfinityAlfonso
Official Employee
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3K Messages
3 hours ago
Hey there ilse1935, thanks so much for reaching out here with these equipment questions on our Xfinity Forums! Was the email saying that your current device would no longer be supported? Our Xfinity My Device Info site is a great resource for finding compatible equipment options when using a personal modem.
2
0