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user_6mru57
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10/30/2026 7:57 PM

Xfinity sent wifi equipment I didn't order

Was sent equipment I didn't order, what's up with that. Are you trying start charging fees for equipment I didn't request?

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1 hour ago

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XfinityAmandaB

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1 hour ago

 

user_6mru57 Oh no! Thank you for letting us know you received the new modem you requested. With all equipment orders, we do need customer approval before they are sent out. Have you by chance made any recent changes to your promotion or plan? 

 

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