Visitor
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6 Messages
Xfinity sent me an email about the $50 / month 5-year 1 gig offer. Is this available to existing customers?
Xfinity sent me an email advertising an offer for 1 gig at $50/month for 5 years. I have been an Xfinity customer for many years. When I try to take advantage of this offer, I can't sign up for it online. I tried talking to a customer service rep, who was no help. Chatting with your AI was even worse.
Do you allow existing customers a way to get the offer Xfinity sent me? If not, I'll probably switch to another internet provider.
XfinityMartyR
Official Employee
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3.3K Messages
8 hours ago
However, you may qualify for an existing customer promotion. Our team would be more than happy to have a look for you. Please send us a direct message.
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
How to: Direct messaging within the forum
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user_ep9x45
Visitor
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6 Messages
7 hours ago
Ok. Xfinity doesn’t value its existing customers, so I’ll be switching to Quantum Fiber. Congratulations on losing a customer.
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user_ep9x45
Visitor
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6 Messages
6 hours ago
Ok, I'll give you one more chance. I sent a message. If I'm not satisfied with the existing customer promotion I'm offered, then I'll switch to Quantum Fiber.
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user_ep9x45
Visitor
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6 Messages
5 hours ago
The "existing customer promotion" I was offered was 1 Gig plan for $85 per month with a 5 year price lock. Xfinity makes existing customers pay $35 more per month than new customers. That's $240 per year or $2100 for 5 years.
Clearly, I was right when I said "Xfinity doesn’t value its existing customers."
I will be switching to Quantum Fiber ASAP.
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user_ep9x45
Visitor
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6 Messages
5 hours ago
Correction: that's $420 per year.
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