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Monday, March 18th, 2024 11:11 PM

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xfinity sending me equipment when my plan is to use my own

I just ordered xfinity for my new apartment, and my plan was to use my own equipment. I am getting messages now that equipment is being delivered. Why?

Official Employee

 • 

2.2K Messages

1 year ago

Hi, @user_4mybbt,

Thank you for reaching out. I hope you are doing well, and I welcome you to the family. I see you wanted to use your modem. However, you see a shipment on the way. I can confirm that it's not any equipment. When you use your own modem, we will still send a Welcome Kit with general instructions and an extra cable. This way, you have all you need to get started. Hope that helps.

2 Messages

Thank you for the quick response!

Official Employee

 • 

2.2K Messages

1 year ago

I'm glad we could help. If you have any questions about the activation process or getting started, we'll be glad to assist. I would download the Xfinity App as it will help with activation https://www.xfinity.com/support/articles/xfinity-app-activation  when you're ready. Have a great day!

 

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