Xfinity seems to be a criminal organization

A Xfinity salesman blatantly and repeatedly lied to me about a phone plan that I foolishly bought, bought a phone to put on the line, the phone doesn't work right, contact support the day after it arrives to return the phone. Can't get the phone returned. I contact them on numerous occasions over the course of the next weeks and talk to them for hours and hours trying to get this thing returned. Pretty much give up for like 2 months. Give it another try. Support guy tells me it's about to all be taken care of, that I'll receive an email with instructions on returning the phone and my bill will be taken care of. Nothing comes. Contact again, next person says they can't do it themselves but they will make sure I get the email about my return. Once again nothing. I can't believe Xfinity lets themselves be represented by some of these people, especially the ones lying to people to get them to buy things. I have tons of proof of everything said here. Just take the freaking phone back