Xfinity scams veterans

I am a 68-year-old Vietnam veteran with a plethora of medical problems including a life-threatening prostate issue, COPD and a heart condition and no less than 40 times the people at Xfinity have been informed of this by myself my social worker my doctor and my veteran service officer. Every time including the first time I contacted Xfinity I asked if they had any discounts for veterans or senior citizens and every time they said no. I made 20 attempts to try to upgrade and find out what a basic package was and ask them to send me a link and what the cost would be and they refused to do it they would only tell me over the telephone and said if I upgrade to the basic package it would cost me $110 and finally over the telephone they told me what channels that would cover NBC, CBS ABC and then a bunch of worthless channels that nobody is interested in watching and I said no. Shortly thereafter I received a mailer that said I could get and switch my telephone to them and not pay my cell phone bill for one year. I called to ask about it and talk to a young man there he said yes it was true and I explained to him again that I had medical problems and that I did not have the work with all or the knowledge to do anything to change it and he assured me that he could do it. After many maneuvers that I did not understand and I told him that I did not understand he told me that my telephone was too old even though it was only 4 months old and that I would have to get a new telephone from them and I immediately said no I did not want to lose my passwords and I understood my telephone and I did not want to go through it. He then told me that for only $180 they would give me a new telephone they would transfer all my information into the new telephone and I would not have to worry about it. I agreed to that. He then asked me for my credit card information I had to give that to him 10 times he then insulted me and said that I did not have a minimum of $50 in my bank account but I was looking at my bank account and I had considerably more, so we processed it again he sent me a link and I agreed to the 180. About the same time in this conversation I told him that I was thinking about upgrading my package I told him the channels that I needed and he said for an additional $60 they could do that and I agree to that. Then we went back to transferring my phone number to the new telephone that they were going to send to me. He then said that he would set up a conference call between myself and AT&t and came back and said that he could not do it and gave me a number to call to get a transfer number and he stayed on the line I called the transfer number and an automated service ask for a set of numbers that I did not understand and it hung up on me. I then told him to forget it and cancel the order. After me telling him no less than eight times in our conversation that I was sick and I could not walk without help he then said no problem just go into an AT&t store and do it there when a new full well that physically it was impossible for me to do it. Again I told him to forget it and cancel the order. About 20 minutes later I called back to verify that they had canceled my order so my credit card would not take the $180 hit. I then spoke to a young lady by the name of Christina she told me that she would fix all this and I would never have to talk to anyone else, along with after Xfinity telling me 40 times that veterans did not receive any discounts but she now says even though no one at Xfinity knew about it that I qualified for some kind of gold program that I would that I would receive free telephone service for 2 years and all I had to do was provide them with my DD-214 and that I agreed to hi again told her about the upgrade and the channels that I needed and wanted. She then said that I had to do all the work through various portals to get a transfer number. And that I would be receiving my new telephone in 3 days and for me to sign for it and she would call me and walk me through the process. At that point I told her no cancel the order and hung up the telephone. The next day I went into my account and noticed that they had charged me an extra $60 and that as of the first of the month they intend to run my bill up to $110 that I never agreed to! I called my social worker and told her what they were doing to me and her response was that Xfinity does this to senior citizens all the time including to her in fact every 6 months she has to fight with them because they change the bill on her. And at that point I was too exhausted and had to go back to bed. The following day I start getting calls from Xfinity over 10 or 15 of them asking me if I had the transfer numbers and again I told all of them that I did not want to do it and cancel the order. I continued including today to receive unsolicited emails from them on how to transfer my order. My telephone arrived via FedEx and I did not sign for it so I was never in possession of any telephone from Xfinity. But the calls continued and I called back and asked the billing department the young lady there said she has nothing to do with the internet and she hung up the telephone on me. The other problems I had mentioned I have explained to the representatives at Xfinity about it approximately 20 to 30 times one representative sent me two links that did not function to my email and she said she would call back in 2 days and follow up on it but she never did two other occasions when I tried to figure it out others add Xfinity sent me text messages after me telling them only communicate with me via email and they said that they would do a follow-up telephone call to me for the upgrade and they never did. And 15 days earlier I caught them over charging me by $5 and the young lady said that she would put it back in my bank account but in subsequent telephone calls others said no I would only get a credit. This company ran a bait and switch on me charged my credit card approximately $180 even though they're fully aware that I am not and never have been in possession of any telephone. Now they have forced me do have my social worker or someone from the American legion transport me to the prosecutor's office and file a criminal complaint. And after talking to other senior citizens locally on the telephone Xfinity does this all the time. In a prior post about a complaint I got a response from someone that said can you explain more about the prior problems but I had already explained in detail about the prior problems two people introducing themselves to me as supervisors so he should have been fully aware of all the issues. What this company has done is reprehensible in my opinion 40 of their agents said repeatedly that there was no problem for veterans then mysteriously after I tried to cancel everything One agent comes up with a program for veterans? But no one else at Xfinity including yesterday knows anything about the program! So first they steal $5 from me and I'm aware that that is no big deal, then they charge me $180 for a telephone I never received and they are aware of it. Numerous times I've tried to get through their worthless automated system that changes almost every time you call to tell them that I do not want the telephone but they continue to call and then say that they have nothing to do with billing and then to add insult to injury according to their own website under my account they intend on running my bill up to $110 at the first of the month without any explanation at all. I am asking any senior citizens and all veterans to warn others about their predatory practices!