Xfinity scams the elderly

 

August 19, 2023

Re Xfinity scams the elderly

Aug 7, I called because I had no service for a month.  I then texted. After 30 minutes without a response, I drove to Williamsport (26 miles).  Agent arranged for a technician to come Aug 11.  I asked her if she could reduce my bill.  She said I could return the box for my second TV and download Xfinity Streaming.  I did this.  Then I got email from Xfinity that I had used almost all my data.

Aug 11, Technician determined that Xfinity had disconnected service by mistake.  He got Customer Service on the line for me.  I talked to them on the speaker phone while he was standing there.  I     explained that I could not afford to pay a lot for data.  She said I qualified for a new phone, and I would not have to pay for data.  She said shipping would cost $12.00 or I could pick it up in Williamsport.  I elected to pick it up in Williamsport.  I then received an email that the phone was being shipped and I was charged $12.00.  Since it is next to impossible to get through to “Customer Service” I let it go.

 

Aug 18, Took phone to Xfinity in Williamsport (52 miles round trip).  I was told that if I used the new phone to stream, it would cost me a lot for data.  I asked her why I was not told that when I was advised to get the new phone to use for streaming.  She said, “We do not tell people that because we expect them to know it.”  How many 83-year-olds do you think would know that?

 

On Aug 18, I called for a label to return my new phone.  She kept me on the line forever trying to sell me something.  I don’t even know half of what she was saying.  She had a foreign accent.  I kept telling her, “I just need a label.”  She was persistent about selling me something until she gave me a headache.

 

I wonder how many other gullible, low-tech elderly, under false promises, have been duped into buying something they did not need.

 

All this stress triggered A Fib.  I am scheduling a Cardioversion to get my heart back in rhythm.