Visitor
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2 Messages
Xfinity scamming me by refusing to merge accounts
OK, I have called twice now and taken care of this issue. I spent 1.5 hrs on the phone with xfinity yesterday and am beyond [Edited: "Language"] that this is still not taken care of. Not mad at the person reading this, but certain xfinity is doing this on purpose. I have an internet account and a mobile account. 1( the 2 accounts need to be merged. I have called twice to do this amd been told its done, and yet my app still shows them as separate accounts. 2) My mobile account still shows my old address. I have updated this 3 times, and yet still there. 3) I was told that if I had an automatic payment that my internet would be $50 instead of $60. I put in an automatic payment and its still $60. 4) i was told that by merging my accounts, my mobile bill would decrease as I am no longer paying a no internet fee. I have a feeling this is not fond considering when I log into my xfinity ap it trys to sell me a mobile plan.
I need these 4 issues resolved immediately! I would also like a discount on my upcoming bill as Xfinity has wasted hours of my time trying to resolve this, and is purposely not resolving the issues as to charge me more. I could like a supervisor to reach out to me, as this needs to be escalated. I have a chronic illness, and xfinity is officially threatening my health by making me deal with the same issue multiple times. What [Edited: "Language"] is going on xfinity?
XfinityEmilyB
Official Employee
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2.2K Messages
27 days ago
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