Visitor

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2 Messages

Tuesday, July 8th, 2025

Xfinity scamming me by refusing to merge accounts

OK, I have called twice now and taken care of this issue. I spent 1.5 hrs on the phone with xfinity yesterday and am beyond [Edited: "Language"] that this is still not taken care of. Not mad at the person reading this, but certain xfinity is doing this on purpose. I have an internet account and a mobile account. 1( the 2 accounts need to be merged. I have called twice to do this amd been told its done, and yet my app still shows them as separate accounts. 2) My mobile account still shows my old address. I have updated this 3 times, and yet still there. 3) I was told that if I had an automatic payment that my internet would be $50 instead of $60. I put in an automatic payment and its still $60. 4) i was told that by merging my accounts, my mobile bill would decrease as I am no longer paying a no internet fee. I have a feeling this is not fond considering when I log into my xfinity ap it trys to sell me a mobile plan. 

I need these 4 issues resolved immediately! I would also like a discount on my upcoming bill as Xfinity has wasted hours of my time trying to resolve this, and is purposely not resolving the issues as to charge me more. I could like a supervisor to reach out to me, as this needs to be escalated. I have a chronic illness, and xfinity is officially threatening my health by making me deal with the same issue multiple times. What [Edited: "Language"] is going on xfinity? 

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Official Employee

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2.2K Messages

27 days ago

 

user_7atbzt Welcome to our community forum and thank you for taking the time to describe the ongoing billing issues you're having with your Xfinity Mobile and Internet accounts. You've reached the perfect place to get help and we will stick with you until you confirm that everything has been fully resolved. 
 

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started. 

 

Visitor

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2 Messages

What? When I do that it just makes me type another comment. Can I please just have a human fix this!! 

Official Employee

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561 Messages

We cannot discuss account related information on the public forum. Try these steps if the one above didn't work.

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or go to https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

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