Xfinity SCAM call center

user_98bcd7 Thanks for reaching out to us here with your concerns. These days you need to be extra carefull and Xfinity takes your account security very seriously! If you ever suspect the person you are speaking with is not a Xfinity employee you can end your call and call us directly at 1-800-XFINITY (1-800-934-6489) or reach out to us here and we would be happy to help! The normal information that you should expect to provide for account verification are your first and last name and address where you have service. That information locates most accounts, additional information such as your phone number or email address may be required if the representative has issues locating the correct account. Then as long as your account has a primary mobile number or email address set up we would send you a 6 digit security code to complete your account verification. (additional information may be required for Xfinity Mobile accounts) You can find information here https://www.xfinity.com/support/articles/primary-and-secondary-accounts for adding users to your account. Please let me know if you have any other concerns with your account, we would be happy to help!