Visitor
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3 Messages
Xfinity safety hazard
My coax line outside my house has been torn down and is partially blocking my driveway and access to my house. I was able to contact service and get a technician scheduled but they did not show up as promised. It appears that my case was marked complete and closed. This is a safety hazard to have the cable hanging so low across the driveway that cars cannot pass. And cable lying on the ground is a tripping hazard. Why can’t they just send someone out to fix this with cancelling the ticket?
XfinityRoberto
Official Employee
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2.4K Messages
3 hours ago
Hi there and welcome to Comcast! Thank you so much for reaching out to us regarding the ticket for your down line. You are in the right place and we are happy to assist you today. Now for this type of jobs when the ticket gets closed, it does not mean that the work is not being worked on. Lets take a look at this for you. @user_acmjz3, can you send us a private message to better assist you.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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