Visitor

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5 Messages

Tuesday, August 18th, 2026 9:08 AM

Xfinity RUDE Customer calling Agent

I called Xifinity customer Rep today  and as i was explaining to her something about my Plan  she cut me and said “ Sir, Sir, okay can you let me finish what im saying and then we can talk about that Later ? “ i stay relax and let her finish and the. She said something that Dont match what the In office customer agent  told me. Says my plant will cost 95$ to renew Vs 80$ at the in office agent. Okay so either she dont know what she was doing, or not aware of something and Completely rude in a way she talks so Customer who's feeding them, whos giving them Air, gasoline, and food on the Table. I think we have to escalate this and take this to a whole new level and tell Their Managers to TEACH YOUR CALLING AGENTS / REP to be a nice person and not be Rude. To all Rude Agents  never say Sorry who you disrespected , YOU should feel sorry to yourselves coz you're that kind of Person and were Not, Okay ? Weve got no business with you just do your Job. 

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Official Employee

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2.4K Messages

7 hours ago

Good morning! Thank you so much for your patience! WE are happy to take a look at this for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message” icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Let me know if you have any questions.

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