Hello, @user_wcv43y we can schedule an appointment to have a tech move your router to the basement, but it does come with a professional installation charge up to $100. Do you know if there is an outlet in that room already or your home pre-wired to install an outlet there?
EG
Expert
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121.2K Messages
17 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasC
Official Employee
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3.7K Messages
2 hours ago
Hello, @user_wcv43y we can schedule an appointment to have a tech move your router to the basement, but it does come with a professional installation charge up to $100. Do you know if there is an outlet in that room already or your home pre-wired to install an outlet there?
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