Visitor
•
2 Messages
Xfinity Rewards
I am a gold member but I get this message (Sorry, you’re not eligible to redeem benefits) whenever I try to redeem any member benefits also I can not login to the Xfinity email. I need help?
Visitor
•
2 Messages
XfinityAdrienne
Official Employee
•
2K Messages
6 hours ago
Good Morning, @user_3efm4w! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with redeeming membership rewards, it certainly is not what we want for our customers. Are you using the primary user login when attempting to access the membership? And do you meet the requirements for the program found here? Please let us know.
2
0