Xfinity Rewards

I am supposed to be a Diamond tier with Xfinity as I have been with you all for 10+ years, however, I just moved and transferred my service a month ago. I don't know why, but I was given a new account instead of just having it transferred over like it was when I moved in the past. Unfortunately, with this new account says my account is not eligible for rewards. I have already followed instructions to unlink my old address from this new account. I have also been told it takes 10 days for my account to update after the move/transfer, which I waited. I was also told it takes a month for my account to update and it has already been over a month since my account was transferred.  

I also have what seems to be an ongoing issue with Xfinity where someone moves/transfers their account and becomes unable to activate their Peacock account because it tells them that their Xfinity account is already linked to another account. As there seems to be no resolution for this in the forums and even after speaking with multiple Xfinity agents who have all been unable to help me, I reached out to Peacock and they seem like they might be able to help but I need Xfinity to promptly address my rewards issue as it seems to be linked to the reason why I cannot activate Peacock anymore. 

Can someone please update my rewards account to Diamond tier so I am able to access my rewards benefits and hopefully somehow get help with the Peacock issue?