VWolfe's profile

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2 Messages

Tuesday, December 2nd, 2025 9:54 PM

xfinity rewards

The Xfinity Mobile Shop shows a $300 off smartphone reward for Platinum members.  But I cannot find that reward when I go into My Rewards page.

How do I find it.

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Official Employee

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2.8K Messages

1 hour ago

 

Thanks for posting on our Community Forums, VWolfe. We'd be happy to check what's going on with the Smartphone reward. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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