Xfinity Rewards

Hi,

My sister won baseball tickets through Xfinity rewards. The game is tomorrow, June 15th. She has still not received the tickets yet (she hit accept weeks ago regarding tickets through gmr marketing/Xfinity email). As it is the weekend, I am unsure who to contact about this matter.

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XfinityThomasA

Official Employee

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2.5K Messages

2 days ago

You've reached the right place for help, user_b5pi4a. We are available 6:00 am - 12:00 am EST, 7-days a week, 365 days--yes, even on Holidays! All times are Eastern. Xfinity Rewards is a free-to-join customer appreciation program. and you earn more the longer you're with us. Once you've joined, you can sign in to your Xfinity account and select "Rewards" on your navigation bar under "Your services".

From the "Rewards" tab, you can browse the latest offerings, redeem eligible rewards, view your redemption history, and more. Can you navigate here and let me know what you're seeing on your end?

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user_b5pi4a

Visitor

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5 Messages

2 days ago

She accepted the sweepstakes weeks ago and was told tickets would be provided within 24 hours of the game. She still hasn’t received them. What you provided did not help at all.

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XfinityThomasA

Official Employee

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2.5K Messages

We will get to the bottom of this! user_b5pi4a Have you had a moment to check the redemption history for an update on your reward? Have you checked the email address that is tied to the Primary ID for communication?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 days ago

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user_b5pi4a

Visitor

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5 Messages

2 days ago

Yes, she has also tried to contact Xfinity through the Primary ID; no answer. Is there anyone I can call or private message to provide further information?

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user_b5pi4a

Visitor

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5 Messages

It is also a sweepstakes for baseball tickets. It is not under her reward section, unfortunately. All we have is the email provided-Xfinity/gmr marketing saying she won. She answered back stating accept. Still waiting on tickets…

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2 days ago

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XfinityThomasA

Official Employee

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2.5K Messages

Let's take a closer look and work together towards a resolution. user_b5pi4a. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 days ago

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