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user_mwf9mk
1st Topic

Visitor

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2 Messages

Wednesday, June 4th, 2025 12:46 PM

xFinity Rewards

I've contacted a customer service representative over 5 times on this issue and no one seems to be able to get it resolved... I also keep getting different answers from everyone I talk to.

I should be eligible for Rewards, but I get this error message:

We can't offer you rewards right now

Your account isn't eligible to join this program.

I've had internet service for over 6 months at this point, how can I get this fixed? I'm not sure if an old address is tied to it still or what is going on.

Question

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Updated 

17 days ago

27

1

0

XfinityThomasC

Official Employee

 • 

2.6K Messages

24 days ago

Hello, @user_mwf9mk There are few reasons you may have received this message:

  • Only Primary Xfinity IDs are eligible to join Xfinity Rewards.
    • If you’re trying to join using a non-primary Xfinity ID, you’ll receive this message.
  • Not all account types are eligible for rewards.
    • If you’re trying to join using the primary Xfinity ID and still receive this message, it could be because your account isn’t eligible.

2

0

user_mwf9mk

Visitor

 • 

2 Messages

I’m the primary ID and according to the FAQ page I should be eligible. I’m not sure why this can’t be resolved, but I’ve never had so much trouble with a “rewards” program.

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17 days ago

0

XfinityAmira

Official Employee

 • 

4.2K Messages

I completely understand where you're coming from, user_mwf9mk. My team would be more than happy to investigate this further and see what we can find. Please send us a Direct Message. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

 

 

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17 days ago

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