xFinity Rewards

I've contacted a customer service representative over 5 times on this issue and no one seems to be able to get it resolved... I also keep getting different answers from everyone I talk to.

I should be eligible for Rewards, but I get this error message:

We can't offer you rewards right now

Your account isn't eligible to join this program.

I've had internet service for over 6 months at this point, how can I get this fixed? I'm not sure if an old address is tied to it still or what is going on.

Responses

XfinityThomasC

Official Employee

•

2.6K Messages

2 days ago

Hello, @user_mwf9mk There are few reasons you may have received this message:

Only Primary Xfinity IDs are eligible to join Xfinity Rewards.
- If you’re trying to join using a non-primary Xfinity ID, you’ll receive this message.
Not all account types are eligible for rewards.
- If you’re trying to join using the primary Xfinity ID and still receive this message, it could be because your account isn’t eligible.

0

Customer Service

user_mwf9mk

xFinity Rewards

XfinityThomasC

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