3 Messages
Xfinity Rewards
Hello, I am a new Xfinity customer, I am having issues redeeming the $200 Amazon promotion as part of the internet speed plan I signed up for. I keep getting transferred by customer service reps, I cannot access Xfinity rewards, let alone submit a ticket. Who do I need to talk to to get a promotion even redeemed?
XfinityRaul
Official Employee
•
1.9K Messages
2 months ago
Hello, @user_wwa9jg. I appreciate you making us aware you're having issues redeeming the $200 Amazon gift card. I would be more than happy to review your account to see what we can do to get you this Xfinity reward. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
3
0