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user_wwa9jg
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Wednesday, February 26th, 2025 7:58 AM

Xfinity Rewards

Hello, I am a new Xfinity customer, I am having issues redeeming the $200 Amazon promotion as part of the internet speed plan I signed up for. I keep getting transferred by customer service reps, I cannot access Xfinity rewards, let alone submit a ticket. Who do I need to talk to to get a promotion even redeemed? 

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Updated 

5 days ago

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XfinityRaul

Official Employee

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2K Messages

3 months ago

Hello, @user_wwa9jg. I appreciate you making us aware you're having issues redeeming the $200 Amazon gift card. I would be more than happy to review your account to see what we can do to get you this Xfinity reward. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

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user_wwa9jg

5 Messages

Had spoken to a support rep 3 days ago and was told it would be shipped via mail by today, have not received it yet. Can confirm new customer deal for the Amazon Gift card is still a pain to get redeemed.

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3 months ago

0

XfinityChristy

Official Employee

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2K Messages

 

user_wwa9jg I am so sorry for the delay in my response. I know waiting can be stressful, and I sincerely apologize for any inconvenience this has caused. My team was out of the office when you contacted us, and I truly appreciate your patience. Our Community Specialists provide support seven days a week, 6:00 AM to 12:00 AM Eastern Time. If you reach out outside those hours, I understand there will be a wait, and I want to thank you for your understanding. I see the direct message you have sent and will be connecting with you there to help keep your information private. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

0

user_wwa9jg

5 Messages

1 Month update, still nothing. Anyone looking to go onto Xfinity and see a giftcard promotion, prepare to wait and talk to 10+ employees about it.

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2 months ago

0

user_wwa9jg

5 Messages

1 month ago

Update, was told after 10 different reps were telling me that it would be mailed, that I need to wait 90 days from service starting to get this. Will follow up in a week as that is the timeframe lol.

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XfinityRay

Official Employee

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2.9K Messages

Thank you for the update, user_wwa9jg! Most of our prepaid cards do take 90 days of keeping the same plan and keeping your account in good standing to receive them.

Can you meet us back in a direct message? I want to ensure the tracking code for the gift card is showing on your account or open a ticket requesting it be added to ensure you receive that after the 90 days.

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

0

user_wwa9jg

5 Messages

5 days ago

Update: was told I would be sent one, incentive tracker doesn't show anything. Was told 90 more days from the latest interaction, LOL

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