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dmsyed
1st Topic

1 Message

Tuesday, November 5th, 2024 5:35 AM

Xfinity Rewards

I am trying to use your coupon code from Xfinity rewards to purchase movie tickets to Wicked. Fandango accepts the coupon code and displays my total due. When I click complete purchase, they are unable to process my order. Fandango is unable to help. I have tried it with different accounts via a mobile phone and a laptop with no avail. Can you assist?

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Updated 

6 days ago

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EG

Expert

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107.1K Messages

17 days ago

The concern is not "Community Center" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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japanesechin

Visitor

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1 Message

I don't understand how to use the code! to whom do I show it?

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7 days ago

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XfinityRichard

Official Employee

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1.4K Messages

Hi there, @japanesechin I'm very sorry for the trouble you are having with trying to redeem your Wicked tickets. You would redeem your buy one and get one free for Fandango Movie Tickets to Wicked. You would purchase your tickets from Fandango and apply your unique promo code at checkout.-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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7 days ago

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XfinityEricB

Official Employee

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1.7K Messages

17 days ago

 

dmsyed I'm happy to help as much as possible, but not sure if I can in this case. To confirm, when you put in the ccoupon code the order does show that it's applying a discount correct? 

 

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user_3ftwrh

1 Message

6 days ago

Having the same issue as well. Got a special code generated/claimed. Went to Fandango.com to claim 2 free tickets to see Wicked. "Copied & pasted" code as instructed at check out, but it says, "Sorry, the code entered is either invalid or the promotion has ended." On the rewards website says "redeem before 12/15/24", today is 11/15/24, so it can't be expired. Question 1: why do you promote unusable codes? Question 2: if you say, all "available" tickets has been claimed, then why generate unlimited amount of these codes for your "Valued Clients" to have false hopes. It seems as it is an on going issue based on Kung Fu panda situation you had couple of months ago. 

1

XfinityRaf

Official Employee

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587 Messages

Good evening @user_3ftwrh. Could you please send our team a direct message with your full name and full address? Our team can see if we can get that reward back for you.

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 days ago

0

user_1hxr8i

1 Message

6 days ago

I’m having the same issue too! It’s saying my codes are no good!  Why aren’t the codes working? It says I can get two free tickets and I want them! Why would you do this to your customers? You charge us more than enough! My parents at least get free McAfee protection for their internet and Disney+ with their Spectrum services! Xfinity just takes your money and scams you! 

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XfinityRay

Official Employee

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2.2K Messages

Hello, user_1hxr8i! I apologize that the Fandango codes are not processing on the order. We are happy to help and get this figured out! We provide Advanced Security with our internet service to ensure you are protected online similar to the antivirus option your parents get. We love having the Rewards and want them working as intended.

Have you tried to process the order at Fandango using their app or on their website? 

Have you attempted the order using a Private or Incognito browsing window?

Do you see the cart update to $0 and then when you submit the order will not process? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

6 days ago

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