1 Message
Xfinity Rewards
I am a recent first time Xfinity customer who pays for the Internet services with a gateway modem. I have been with Xfinity for a few months now and attempted to sign up for Xfinity Rewards but was told I’m ineligible and it seems to be a common bug/problem from what I’m reading. Any advice on this matter?
XfinityRyanE
Official Employee
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1.1K Messages
2 years ago
Hello @ChrisB8669, thanks for reaching out for help with your Xifnity Reward status. Our team will be glad to take a look at your account in more detail. To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "direct messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Please let me know if you have any questions or run into any problems.
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