Wednesday, September 27th, 2023 5:39 PM

Xfinity Rewards

I received an email a month ago saying I won tickets to a game. All I had to do was reply saying I claim the prize. It also said that it would contact me 24 hours before the game to transfer the tickets. Today is the game, and I can’t get in touch with anybody. 

Official Employee


1K Messages

2 months ago

Hello, @user_80nwu8 are you able to share more details about the email and the game the tickets were for? We want to make sure this is a legitimate email and reward. All official Xfinity Rewards will be redeemed by logging into https://www.xfinity.com/rewards. We typically won't send communication that says to "claim your reward click here." It sounds like a suspect email, but we will need more details to know for sure. 

2 Messages

I entered to win a raffle to receive tickets to a Braves game. It was under the Xfinity Rewards, and then after I received an email saying I won. 

Official Employee


693 Messages

@user_80nwu8, Please send us a DM so that we can take a closer look at your account and get to the bottom of this for you. Please send your name and full address by doing the following: 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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