Xfinity Rewards

@XfinitySarasure hope you figure this out  i find rewards but nooooo speaker selectable

@user_8504ee how about putting speakers in stores  we can at least make a visit 

@XfinitySara I received a Holiday greeting card that stated as a Diamond customer I can received a Bluetooth Speaker, just enter the URL and follow the instructions. URL takes me to Rewards site and that's it. I go to Xfinity Rewards site and I get nowhere. I'm wondering if I've been scammed.

So when I enter the URL given to me, this is what I get: " A rendering error occurred: Cannot read property 'value' of undefined."  Huh? What does that mean? Sara

Hello u/LARRYFIFTY. I am sorry to hear you are having issues with your rewards and I would like to help. Let's get your account pulled up and take a deeper look. Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.   

Here are detailed steps to direct message us:  

• Click "Sign In" if necessary 
• Click the direct message icon
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message 

@1-eyed-jack_Strick I can’t claim my speaker either. I called Comcast and they couldn’t help. I guess we really didn’t get the reward

@gg1105

Hi, there! I love free stuff and rewards! I would be disappointed if something offered was not available or I couldn’t get it for any reason. We’re here to help however we can and we would like to check on our end what some options are. If you have been issued a reward from us you can’t redeem, we can submit a ticket to have that resolved for you.

Would you send us a direct message with your first and last name and your complete address so we can work through your account, please?

Here's the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am unable to access    Xfinity rewards for a Diamond member.  I got no help from your rep on line yesterday.

Hello, @user_ad47cb! Thanks for commenting on our community forums page to let us know you are experiencing the same issue with the Xfinity Rewards. We are truly sorry to hear you are not able to gain access. As a Dimond member, you get great rewards, and we definitely want to help you gain access as soon as possible.

Could you please send our team a private message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

@KatH_47​ I feel your pain I've been trying to get into my rewards account to even look at my history even and nothing since 6 last night

@nmolen I am sorry to hear you are having an issue with getting an update on our Rewards site. What type of error or message are you getting when you visit the site? 

@user_940ea0

Good morning! Yes, our Xfinity Rewards are free and we have this program as a way to thank you for making us your provider. You should not have to purchase anything however, if you are having trouble accessing or receiving your Xfintiy Rewards, then you came to the right place. We have tools and support on our end to fix that and make sure you get those awesome gifts! Here is the official Xfintiy Rewards link so you can enroll and participate in this incentive https://comca.st/3qcVi46.

Please feel free to send us a direct message to investigate any missing rewards through your account or please post any questions you have about your rewards here or by making a new post. We will be glad to help!

Here's the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I too received a card with promise of complimentary Bluetooth speaker if I sign in by Jan 7. I have signed in to my rewards and several are listed but not one for a Bluetooth speaker.

@Hrtdok

 Hello! Thank you for bringing this to our attention. Please send me a DM I will e happy to address this for you. Thanks! 

Same with me can’t get my rewards 

@XfinityDevinCNope, that don't work either, got another URL to try? 

Hi, @CcastScreenName. I have submitted a request to our rewards team for you., I will keep an eye on the response and follow up here and you may also get a email or call about it. Let me know if you are successful if redeeming as well. Thanks!

Just checked my Comcast email account and received a message the ticket has been resolved.  I checked the rewards webpage and the Bluetooth speaker reward was available.  It promised the delivery of the speaker in 4-6 weeks.  Thank you.

@CcastScreenName We are so happy to hear that, and excited for you to receive your new speaker! Thank you for the update. If you have any other questions please create a new public post for assistance from either an official employee or one of our amazing experts! -Alisha 

Just noticed that I never received my confirmation email--this doesn't give me much confidence that everything has been resolved. 

LOL--I did find email that says xFinity is raising my Internet service by $3.  I would rather have no speaker than the extra charge.

@CcastScreenName We can definitely help look into a lower rate. Feel free to send us a direct message with your full name and service address for further assistance. 

Hello @user_2b8761. I would like to look into the card for you and see what is going on. Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.   

Here are detailed steps to direct message us:  

• Click "Sign In" if necessary 
• Click the direct message icon
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message 

Hi, @user_5a9d1d Thank you for taking the time to bring this to our attention. This is not the experience that we want for our Xfinity Rewards members. Could you please send our team a direct message with your full name and full address so that we can assist you further? 

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Hi, sorry to hear you are not happy with your concerns and I'd like to help change that for you. Have you tried using this link, https://comca.st/3yPNxF4 to see if you can track your claim for the speaker?

No. How can I track it if I haven't been able to find a way to claim it?

Oh, sorry, I missed that part of your message. What was the Bluetooth speaker for, starting new service?

Hello, @user_1c1ccb! We apologize for the trouble with accessing your Xfinity Rewards. We are happy to help. Please follow the instructions posted here on this thread for a Direct Message. You must be logged into our forums to see the Direct Message icon. We look forward to your reply.

Hi, scorpivs. Lets se what we can do to fix that! Are you on a mobile device?

@scorpivs  I think you have to create an account on community forum to get the icon. 

@XfinityMorgan Thanks, I'm using a PC, now both the icon and the reward appeared.

Hello, @crowwolf! Can you direct message us your name and address, please? Make sure you are signed in with your Xfinity credentials.

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!