Xfinity Rewards

For at least the last several weeks when I go to https://customer.xfinity.com/rewards (after logging in) or using the xfinity account app, nothing is displayed for the rewards section. The page has the typical heading menus but when it first loads there are 3 dots and below that the 'box' that says 'Have a question about xfinity rewards?. Then the dots disappear and the 'Have a question about xfinity rewards? box is all that is left.

I got an email promoting a free blue tooth speaker available to me but when I log in via the instructions there is nothing to choose, no rewards, no point balance and no tier status. I have logged in and out on both the app and online. I have spoken to 8 reps who tell me I just have no rewards at this time and then pass me to some one else who thought the resolve was to reset the modem.

Any ideas?

SUPER IRRITATED!