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user_eqdtto
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Saturday, November 30th, 2024 12:04 AM

Xfinity Rewards Wicked tickets

Could you help regarding Xfinity Rewards Wicked movie tickets for Platinum members? Within Xfinity Rewards there is no button to request/redeem your Wicked movie tickets offer. It looks like several people are experiencing the same issue. Thanks for your help!

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3 months ago

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XfinityRay

Official Employee

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2.5K Messages

3 months ago

Hi there, user_eqdtto! I apologize that the Wicked Reward has not been working for you. We are entering tickets to our Xfinity Rewards team to further help. I can take that step for you so you can enjoy the movie. 

Can I get you to please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_iqkvfd

1 Message

3 months ago

I am having the same issue. I tried from the app, mobile site and desktop. I have no option for the wicked tickets in my rewards. I am a platinum tier. 

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user_gjqad0

1 Message

3 months ago

I have the same problem -- and there is no Direct Messaging icon.  Help!

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XfinityChristy

Official Employee

 • 

1.8K Messages

@user_eqdtto Thank you for reaching out via our Xfinity Community Forums. Wicked is such a great movie and I want to help make sure you get to see it with the current promotion we are offering our Rewards members. To get started, can you please send a direct message with your full name and address, so I can take a closer look at your account and see where the issue is? 

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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