1 Message
Xfinity Rewards Tier
I have been a continuous Xfinity user since 2017. That is 8 years. I should be platinum, please update.
I have never dropped the service for any length of time
1 Message
I have been a continuous Xfinity user since 2017. That is 8 years. I should be platinum, please update.
I have never dropped the service for any length of time
EG
Expert
•
109.5K Messages
4 days ago
The concern is not "E-mail" help related......... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaf
Official Employee
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813 Messages
4 days ago
Good afternoon @jwall7893. If you could send our team a direct message with your full name and full address, we can submit a ticket to get your Rewards' status corrected.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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