1 Message
Xfinity Rewards Tier is incorrect
I have been an Xfinity customer for almost 15 years. I tried updating my tier through assistant, but they left me in gold tier.
I believe they are not counting previous years
I was a customer for 10 years at old address. Then moved for 6 months to friends house, where I transferred/had Xfinity internet service. And then moved to permanent home with service beginning in 2019. There was no gap of 90 days as stated in terms so the original date should be from about 14 years ago.
XfinityOrlandoM
Official Employee
•
2.2K Messages
2 years ago
@user_557873
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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