xfinity rewards support - Peacock redemption

@XfinityCaitlin​ I’m having the same problem, I got an email from Xfinity saying as a diamond rewards member I could get a subscription for no extra cost.  So, I cancelled my current subscription to Peacock Network, like the email to me to do first.  The subscription expired today, so I went to my rewards, and the Peacock Network reward has disappeared.  I’ll be sending a direct message, as well.

@rich0706 Of course. Feel free to send us a private message but I'll respond here for future posters as well. A key thing to remember is to try to go to your Xfinity assistant and click the banner that appears there, that has been working for a large number of our customers.

@XfinityJoshuaG​ Yeah, I tried that, too, multiple times.  I finally got a response from direct message…7 hours later.  They opened a ticket this morning and said they would investigate for up to a week!  Hard to believe it’s this difficult to claim a reward that was offered to me.  I’ll respond here for future posters as well.

@XfinityJoshuaG​ I sent a direct message. I was reprimanded for doing so before posting...... so I posted in great detail

@XfinityJoshuaG​ There is no banner to click

Good afternoon @rich0706, and thank you for reaching out on our Community Forums. We're sorry to hear that you are still having issues with your Peacock subscription and that you have not received any updates on your ticket. We'd be happy to get the ticket pulled up and take a closer look at what's going on. Can you please send us a Direct Message with your first and last name and service address to we may better assist? To send a "Direct Message" ("Private") message: Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Hello @user_0d8831, thanks for reaching out for help with your Peacock Premium redemption. Our team will be glad to take a look at your ticket and help however we can. To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Please let me know if you have any questions or run into any problems.