Frequent Visitor
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23 Messages
Xfinity Rewards Stuck on Gold
Hello There
Yesterday i filled out the form on Xfinity Rewards site, received emailed reply back that stated the following Thank you for contacting us about Xfinity Rewards. We've approved your request to become a Platinum member! From special perks to unique experiences, we hope you love your rewards.
So why does Xfinity App still show as Gold Level? Actual Rewards website shows Platinum Level
And When Will see Peacock Free Offer for Platinum Level on Xfinity Reward site? When our free Peacock with Gigabit promotion expires?
XfinityNatalie
Official Employee
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103 Messages
2 days ago
Hi there dianeT734! Thanks for reaching out to our XFINITY Community Forum. I know how important it is to obtain your benefits as a valued member, especially when updating your membership status. You have reached the right place to look further into this matter. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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