Visitor
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1 Message
Xfinity Rewards site not loading
For a little over a month I have been unable to access the xfinity rewards site. Any time I try to get to it I just get the three little loading dots.
i have cleared my cache and tried on multiple devices as well as different browsers all with no luck.
please help!
XfinityPaula
Official Employee
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1.4K Messages
2 years ago
Hello @user_9bb2cc Thank you so much for reaching out to us and for taking all those steps to access our rewards site. I'm sorry that your efforts have not resolved the issue. My team will help out and get us to the right support area. Are you able to access My account and view other IDs on the account? I have worked on issues in the past, and it turned out that the ID being used to access the account was not the primary ID on the account. Were you ever able to access my rewards in the pass?
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EG
Expert
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110.8K Messages
2 years ago
The concern is not "accessibility / disability" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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