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Hjd8419
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Wednesday, October 25th, 2023 12:00 AM

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Xfinity rewards shipping

I'm sorry if this has been answered before but I couldn't find the answer when searching. I recently switched over to Xfinity Mobile. The reward I activated for that was a 50 inch TV. Under status, it shows I qualified for it and that they should send me an update when it ships. My question is: will it be going to the billing address or my service address? 

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1 year ago

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CCJodie

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1.3K Messages

1 year ago

@Hjd8419 Hi there! Great question. All rewards are sent to the service address. Is that the location you want it sent to? 

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Hjd8419

Visitor

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2 Messages

1st of all, thanks for responding so quickly! 

2nd of all: yes, the service address is preferred.

Thanks again! Very helpful!

1 year ago

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ddp1

Frequent Visitor

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19 Messages

@XfinityJodie​ two days ago, when I checked my status, I saw that I was qualified as of oct. 21st, but now i do not see it at all. What happened?

1 year ago

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XfinityGabriel

Official Employee

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2K Messages

Hi, @ddp1! Thanks for taking the time to contact us to find out about what happened to that Reward. Great question! When redeeming eligible rewards there is a limited time frame. Did you get to redeem that reward when you saw that you were qualified? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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ddp1

Frequent Visitor

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19 Messages

@XfinityGabriel​ Yes. I redeemed in time. and on Oct. 21st, the status said qualified. But now I see no trace of that rewards in my rewards.

1 year ago

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XfinityDilary

Official Employee

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1.8K Messages

Thanks for sharing, @ddp1. Was this reward redeemed through the Xfinity Rewards page? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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CCJodie

Problem Solver

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1.3K Messages

1 year ago

@Hjd8419 You're so welcome! 

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