Visitor
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1 Message
Xfinity Rewards Platinum offer for Peacock Premium terminated for no reason
I have been an xfinity rewards platinum level member since at least 2020, and in 2020 I redeemed the no-cost Peacock Premium offer. We've been using it without issue until recently, and now I see I was sent an email to my comcast ID only (although my account is configured to use my gmail account for correspondence) that my subscription was ended because I am "no longer eligible for this offer through Xfinity". I am still a platinum rewards member, I still have an Xfinity account and have my internet service with Xfinity, and there is no limit to the length of time you can have the no-cost Peacock Premium subscription listed in the xfinity rewards site.
We did move in December 2023, and therefore my xfinity account number would have changed, but I assume this would have happened much sooner after moving if that were the cause of the problem.
Looking forward to this being resolved. Thanks!
Accepted Solution
XfinityThomasC
Official Employee
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3K Messages
2 days ago
Hello, @Bhahbh249
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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