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user_z8q6zz
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Sunday, September 1st, 2024 5:45 PM

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Xfinity rewards Peacock premium for Diamond Members not working

Hello,

I am a diamond rewards member and claimed my Peacock reward. After claiming the reward, I waited more than the 2 hours stated and never received the email.  It has now been almost a full day. I then went to www.xfinity.com/activate-peacock which tells me that my peacock subscription is active and to continue to peacock, when I sign in with my email I am prompted to sign up and pay for a plan. I was never prompted to create a Peacock account, so none exists through xfinity rewards. I have also tried going through xfinity assistant as other forums suggest, but there is no activation banner to click and create a Peacock account. Please advise.

Thanks

Question

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Updated 

7 months ago

 • Edited

73

2

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XfinityBenjaminM

Official Employee

 • 

1.9K Messages

7 months ago

 

user_z8q6zz Can you please try other emails that you may have used when you created your Peacock account? We find that the issue you described is commonly due to another email address being used and that is what our system is looking for.

 

2

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user_z8q6zz

2 Messages

This would make sense, but I don not believe this is my issue. The only email I have logged into with xfinity rewards is my email which is the primary account. I never recieved the email, and never created a peacock account with said email. When I got to xfinity/activate-peacock, this is the screen i get. logging in with the primary account email or any other email attached to the account does not work. there was never a page for me to create my peacock account.

7 months ago

0

XfinityBenjaminM

Official Employee

 • 

1.9K Messages

 

user_z8q6zz Ok, please send a Direct Message with your full name and address, we'll be happy to investigate this further. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

iiRxseT

Visitor

 • 

9 Messages

7 months ago

Same thing here.  They told me they’re aware of this and it’s happening to many customers.  If been 3 days and still not resolved.  

1

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XfinityLinda

Official Employee

 • 

1.7K Messages

@iiRxseT Thank you for connecting with us about Peacock. We are happy to assist. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

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