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user_fcd828
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Visitor

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3 Messages

Friday, May 9th, 2025 8:18 AM

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Xfinity Rewards page shows ask Xfinity no rewards

Not able to Access Xfinity Rewards since 1st April. Customer Service has no resolution to ticket just asking to wait for few days every time I reach out. Extremely disappointing experience. 

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Updated 

11 months ago

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XfinityPaula

Official Employee

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2K Messages

11 months ago

Good morning user_fcd828. Thanks for reaching out to us on our Xfinity Forums and sharing the trouble you are having with accessing your Xfinity Rewards. Our rewards programs is one of my favorites and has always been so easy for my family to access with the Xfinity app. I'm sorry that you have been dealing with this trouble since April 1st. Whenever I have something wonky like this happen especially I feel like I'm being pranked. But I promise no pranks from us, and we will help figure out what happened. Are you accessing the rewards online at http://xfinity.com/rewards or through the Xfinity app? 

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user_fcd828

Visitor

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3 Messages

11 months ago

I have tried through all channels, Xfinity web browser and app. It is is the exact same issue, the rewards page loads but their is no rewards. Just a blank Xfinity page. I have an open ECM ticket since April 6th, but no resolution.

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XfinityEricB

Official Employee

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3.2K Messages

 

user_fcd828 You have come to the right place to get this fixed for you. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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11 months ago

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user_fcd828

Visitor

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3 Messages

Thanks - Sent a note to direct message to help with resolution.

11 months ago

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